REFUND POLICY

Your satisfaction is important. If for any reason you are dissatisfied with a product you receive from Darla’s Printing Co., you can request an RMA (Return Merchandise Authorization), or, by going to the RMA Request Tool that can be found on your account page. Otherwise, you can call us for a return authorization number and return it for credit, replacement or refund. Special order and drop ship items are subject to the prior approval and the returned goods policy of the manufacturer. All custom imprinted clothing is non-returnable; unless due to an error initiated by Darla’s Printing Co.. All returns must be in resalable condition with their original packaging, and are subject to inspection for damage or misuse prior to issuance of a credit or refund. RMA's must be filed within 90 days of order completion.

 

To help us process your return quickly, please note the following: Please call (1-252-340-1895) or email (customerservice@darlaprintingco.net) the Customer Service Department to request an RMA# (Return Merchandise Authorization Number). No returns will be accepted or credited without RMA#. A Darla’s Printing Co. customer service representative will provide you with an address to return the products. 

Darla’s Printing Co. liability and the Buyer's exclusive remedies under our warranty shall be limited solely to repair, replacement, credit or refund at our option. Defective products are warrantied under applicable manufacturer's warranty policy; and will be submitted to the manufacturer for processing. 

Carefully pack products and clearly note the RMA# on the outside of the box. Include your return address information on all packages. Darla’s Printing Co. cannot be responsible for lost shipments from customers. Include in the package your company name, account number, invoice number and a brief description of the reason for the return. 

Darla’s Printing Co. order entry error returns will be credited for the original invoice price, shipping costs plus return shipping costs. No overstock returns will be accepted older than 90 days from the invoice date. Return shipping expense is the responsibility of the shipper. Custom order, imprinted, or special order products are not returnable.