SHIPPING POLICY

Shipping and handling will be billed FOB (Free On Board) shipping point and added to your invoice. Some items may be shipped directly to you from the manufacturer, FOB from that location.

 

Please note that any orders placed after 4:00 PM EST are not guaranteed to ship out same day. Any orders placed after 4:00 EST, will be processed the following business day. Inventoried items typically ship within 24 hours of receiving the order. Factory direct items typically ship within 7-10 business days from our manufacturer’s stock. Larger items may be shipped via a trucking company and customers are encouraged to check each incoming shipment carefully before acknowledging receipt from the carrier. 

 

Unless otherwise requested by a customer, goods will be shipped via carriers of our choice with shipping, handling, insurance, and packaging charges prepaid and added to the invoice. If you prefer to use your own shipping account, please contact customer service. We do not ship C.O.D.. In accordance with federal laws, all hazardous and ORM-D materials must be shipped by ground.

 

If you need expedited delivery, call our customer service department toll-free at 1-252-340-1895. We will prepay and add shipping and handling charges to your invoice. Please note that all expedited (next day, 2 day and 3 day) shipping methods will be fulfilled and in transit on business days only due to UPS being closed. Packages will not be in transit on weekends or major holidays.

 

All international shipments will require customer/receiver to pay any applicable duties and taxes at time of delivery. Darla’s Printing does not collect international duties and/or taxes during the checkout process; and therefore the responsibility falls solely on the consumer at the time of delivery. Please note that any international shipments refused by the customer will be abandoned and not returned Darla’s printing; unless previously agreed to by Darla’s Printing. ALL ABANDONED ORDERS WILL NOT BE ELIGIBLE FOR A REFUND OF THE MERCHANDISE OR THE SHIPPING COSTS INCURRED. If you have any further questions, please contact our customer service department for assistance.

 

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.

 

Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under $200 CAD shipped via UPS Standard service are subject to a reduced brokerage fee of $10 CAD, plus any applicable duties and taxes. Shipments valued at $200 CAD and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.

 

Please be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.